Returns Policy

RETURNS & REFUNDS POLICY

Last Updated: July 21, 2026

Thank you for shopping with Vessara Health. We want you to feel confident when purchasing from us. This Returns & Refunds Policy explains when products may be returned, how refunds are processed, and what to do if your order arrives damaged, defective, incomplete, or incorrect.

This policy applies to eligible purchases made directly through the official Vessara Health website and shipped within the United States.

1. Return Eligibility

You may request a return within 30 calendar days after the date your order is marked as delivered by the shipping carrier.

To qualify for a standard return, the product must:

  • Be unopened, unused, and in its original condition;

  • Have its original safety seal, tamper-evident seal, or protective packaging intact;

  • Be returned in its original packaging;

  • Include all products, accessories, promotional items, and free gifts included with the purchase; and

  • Be accompanied by valid proof of purchase from Vessara Health.

Returns requested more than 30 calendar days after delivery will generally not be accepted unless required by applicable law.

2. Supplements and Consumable Products

Because Vessara Health products include dietary supplements and other ingestible or consumable products, we cannot accept returns of products that have been opened, used, partially consumed, altered, or had their safety seal removed or broken.

This restriction is necessary for health, safety, hygiene, and product-integrity reasons.

An opened or used product may still qualify for a refund or replacement when:

  • The product arrived damaged or defective;

  • The product was contaminated or otherwise unsafe when received;

  • You received a product different from the product ordered;

  • The product was expired when delivered; or

  • Vessara Health expressly approves the return or refund in writing.

A customer’s personal preference regarding taste, smell, texture, capsule size, packaging appearance, or individual results does not make an opened product defective.

Dietary supplements may affect individuals differently. The absence of a particular result does not, by itself, establish that a product is defective or eligible for a refund.

3. Non-Returnable Items

The following items are not eligible for a standard return:

  • Opened, used, or partially consumed supplements;

  • Products with a removed, broken, or altered safety seal;

  • Products not purchased directly from Vessara Health;

  • Products purchased from an unauthorized reseller or third-party marketplace;

  • Items returned without prior authorization;

  • Items returned after the applicable return period;

  • Gift cards, store credits, and promotional credits;

  • Free samples and complimentary products;

  • Products marked “Final Sale” or otherwise identified as non-returnable before purchase;

  • Products damaged after delivery through misuse, improper handling, improper storage, neglect, or unauthorized modification;

  • Products without sufficient proof of purchase; and

  • Items that do not match the product originally purchased.

These exclusions do not apply where prohibited by law or when a product was damaged, defective, expired, contaminated, or incorrectly supplied by Vessara Health.

4. How to Request a Return

Before sending any product back, contact us at:

info@vessarahealth.com

Your request should include:

  • Your full name;

  • Your order number;

  • The email address used to place the order;

  • The product or products you wish to return;

  • The reason for the return; and

  • Photographs or video when the product is damaged, defective, incorrect, expired, or otherwise affected.

After reviewing your request, we will notify you whether the return has been approved. Approved returns will receive return instructions and, when applicable, a Return Merchandise Authorization number or return shipping label.

Do not send products back without written authorization.

Products sent without authorization may be refused, delayed, returned to the sender, or deemed ineligible for a refund.

The return location may be different from our business mailing address. Do not send returns to the Vessara Health business address unless our customer support team specifically instructs you to do so in writing.

5. Return Shipping Costs

For standard returns involving an eligible, unopened product, the customer is responsible for all return shipping costs unless otherwise stated by Vessara Health.

Return shipping costs are non-refundable.

Vessara Health will provide or reimburse reasonable return shipping costs when the return results from:

  • A damaged or defective product;

  • An incorrect product;

  • An incorrect quantity;

  • An expired product;

  • A fulfillment error made by Vessara Health; or

  • Another issue for which Vessara Health accepts responsibility.

We recommend using a trackable shipping service and retaining the shipping receipt until your refund has been completed. Vessara Health is not responsible for unauthorized return shipments or return packages that are lost, damaged, or misdirected before reaching the approved return location.

6. Damaged, Defective, Expired, or Incorrect Orders

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, expired, incomplete, or incorrect, contact us at info@vessarahealth.com within 7 calendar days after delivery.

Include your order number and clear photographs of:

  • The affected product;

  • The product label and lot or batch number;

  • The shipping box;

  • The shipping label;

  • Any visible damage; and

  • The packing slip, when available.

Do not discard the affected product, packaging, shipping carton, or packing materials until we have reviewed your request. The shipping carrier or fulfillment provider may require these materials as part of its investigation.

After reviewing the claim, Vessara Health may, at its discretion and as appropriate:

  • Send a replacement;

  • Replace the affected portion of the order;

  • Issue a full or partial refund;

  • Issue store credit; or

  • Request that the product be returned at our expense.

Claims submitted without sufficient information or after the product and packaging have been discarded may be difficult to verify and may be denied where permitted by law.

7. Missing Items

If an item is missing from your package, contact us within 7 calendar days after delivery.

Please provide your order number, photographs of the products received, the shipping package, the shipping label, and any packing slip included in the order.

We may review shipment records, package weights, warehouse records, carrier records, and other fulfillment information before approving a replacement or refund.

8. Refund Processing

Once an authorized return is received, we will inspect it to confirm that it meets the conditions of this policy.

We will notify you by email whether your refund has been approved or denied.

Approved refunds will be issued to the original payment method. Vessara Health generally initiates an approved refund within 7 business days after the return has been received, inspected, and accepted.

After we issue the refund, your bank, credit card issuer, payment provider, or financial institution may require additional time to post the funds to your account. This processing period is outside Vessara Health’s control.

Unless required by law, refunds will not be issued:

  • To a different card or payment method;

  • By cash, check, or wire transfer when the original purchase used another payment method; or

  • To another person or account.

Where the original payment method is no longer available, we may offer store credit or another legally permissible refund method.

9. Original Shipping Charges

Original shipping and delivery charges are non-refundable for standard returns.

Original shipping charges may be refunded when:

  • The entire order was damaged or defective;

  • The entire order was incorrect;

  • The order was canceled because Vessara Health could not ship it within the promised or legally required timeframe;

  • Vessara Health made a material fulfillment error; or

  • Applicable law requires the charges to be refunded.

Expedited, priority, or express shipping charges are generally non-refundable when the customer voluntarily returns an otherwise correct and eligible order.

10. Exchanges

Vessara Health does not guarantee direct product exchanges.

The fastest way to obtain a different product is usually to request a return for the eligible unopened product and place a separate order for the desired product.

When appropriate, we may offer a replacement rather than a refund for damaged, defective, expired, missing, or incorrect products.

Any replacement remains subject to product availability.

11. Order Cancellations and Changes

Contact us at info@vessarahealth.com as soon as possible if you need to cancel or modify an order.

We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellation or modification after an order has been submitted.

Orders cannot normally be canceled or modified after they have:

  • Entered processing;

  • Been transmitted to the fulfillment center;

  • Been packed;

  • Received a shipping label; or

  • Been shipped.

If the order can no longer be canceled, you may request a return after delivery, subject to this policy.

Vessara Health may cancel an order before shipment because of inventory issues, pricing or listing errors, suspected fraud, payment problems, address verification issues, legal restrictions, or other operational reasons. If we cancel an order after payment has been collected, we will refund the canceled amount to the original payment method.

12. Shipping Delays and Unshipped Orders

We aim to ship orders within the timeframe displayed at checkout or otherwise communicated to you.

If we cannot ship your order within the promised timeframe, or within the timeframe required by applicable law when no specific shipping date was provided, we may contact you with a revised estimated shipping date.

Where required, you will be given the opportunity to:

  • Accept the revised shipping date; or

  • Cancel the affected order and receive a full refund for the unshipped merchandise.

If an order is canceled because Vessara Health is unable to ship it within the applicable timeframe, the refund will include amounts paid for the canceled products and any applicable shipping charges associated with those unshipped products.

13. Lost Packages

If tracking information does not show delivery and your package appears to be lost in transit, contact us as soon as reasonably possible.

We may open an investigation with the carrier before issuing a replacement or refund. Carrier investigations may require information or cooperation from the customer.

A replacement or refund for a package lost before confirmed delivery will be determined after reviewing the carrier’s findings, tracking history, delivery address, shipping protection coverage, and other relevant circumstances.

14. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Confirm the shipping address on your order confirmation;

  2. Check all entrances, mailrooms, parcel lockers, reception areas, porches, garages, and other safe locations;

  3. Ask household members, neighbors, building staff, or property management whether they accepted the package;

  4. Allow up to 48 hours, as some carriers mark packages as delivered shortly before physical delivery; and

  5. Contact the shipping carrier for delivery details.

After completing these steps, contact us at info@vessarahealth.com.

We may assist with a carrier inquiry, but Vessara Health is not automatically responsible for packages that the carrier confirms were properly delivered to the address provided at checkout.

Replacement or refund decisions will be made based on the available delivery records, carrier investigation, circumstances of the claim, applicable shipping protection, and applicable law.

15. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Vessara Health is not responsible for delays, losses, or failed deliveries caused by:

  • An incorrect or incomplete address;

  • A missing apartment, suite, unit, or building number;

  • An incorrect postal code;

  • An outdated address;

  • An address that cannot receive packages;

  • A customer’s failure to collect or accept a shipment; or

  • Address changes requested after fulfillment has begun.

Contact us immediately if you notice an address error. We will attempt to make a correction before fulfillment, but changes are not guaranteed.

If a package is returned to us because of an incorrect, incomplete, refused, or undeliverable address, we may refund the eligible product amount after the package is received and inspected. Original shipping charges, return-to-sender charges, carrier fees, and reshipping costs may be deducted where permitted by law.

16. Refused and Unclaimed Packages

Refusing a shipment or failing to collect it does not automatically qualify the order for a full refund.

When a refused or unclaimed package is returned to an approved Vessara Health facility, we will inspect it. Any refund will be subject to:

  • The product’s condition;

  • The eligibility requirements in this policy;

  • Original shipping charges;

  • Return-to-sender fees;

  • Carrier handling fees; and

  • Any other non-refundable costs incurred because of the refusal or failure to collect the package.

We do not recommend refusing delivery as a substitute for contacting customer support.

17. Promotional Offers, Bundles, and Free Gifts

Products purchased as part of a bundle, multipack, “buy one, get one” offer, volume discount, or other promotion may be subject to adjusted refund calculations.

To receive a full refund for an eligible promotional package, all products included in the offer must generally be returned unopened and in resalable condition.

When only part of a promotional order is returned, we may:

  • Recalculate the price of the retained products using the regular non-promotional price;

  • Deduct the value of the discount no longer earned;

  • Deduct the retail value of any unreturned free gift; or

  • Issue a prorated refund based on the terms of the promotion.

Free gifts and complimentary promotional products have no independent cash value and cannot be returned for cash.

18. Subscription and Recurring Orders

Canceling a subscription prevents future renewals only when the cancellation is completed before the next order enters processing.

Canceling a subscription does not automatically cancel or refund an order that has already been processed, charged, packed, assigned to fulfillment, or shipped.

Subscription renewal orders are subject to the same return eligibility requirements as other orders. Opened or used supplements remain non-returnable except where the product is damaged, defective, expired, incorrect, or otherwise eligible under this policy.

Instructions for managing or canceling a subscription may be provided through your customer account or by contacting info@vessarahealth.com.

19. Gifts

When an eligible item was purchased as a gift, refunds are generally issued to the original purchaser and original payment method.

At our discretion, an eligible gift recipient may be offered store credit after sufficient purchase verification.

We cannot disclose the original purchaser’s private order or payment information to the gift recipient.

20. Purchases From Third-Party Sellers

This policy applies only to purchases made directly from Vessara Health.

Products purchased from another website, marketplace, retail store, healthcare provider, distributor, reseller, or other third party must be returned through the seller from whom the product was purchased and are subject to that seller’s return policy.

Vessara Health is not responsible for the return, refund, authenticity, condition, storage, or handling of products purchased through unauthorized sellers.

21. Return Abuse and Fraud

Vessara Health reserves the right, where permitted by law, to refuse, limit, or investigate a return, refund, replacement, or account when there is evidence of:

  • Fraudulent activity;

  • Altered or fabricated documents or photographs;

  • Repeated claims inconsistent with order or carrier records;

  • Returning a different product from the one purchased;

  • Product tampering;

  • Abuse of promotional offers;

  • Excessive or unusual return activity;

  • Chargeback abuse;

  • Resale activity; or

  • Any attempt to misuse this policy.

We may request identity verification or additional supporting documentation before processing a claim.

Nothing in this section limits rights that cannot legally be waived.

22. Chargebacks and Payment Disputes

We encourage you to contact us before filing a chargeback or payment dispute so we have an opportunity to investigate and resolve the issue.

Once a chargeback or payment dispute has been opened, we may be unable to issue a separate refund while the dispute remains active. We may provide the payment processor or financial institution with relevant transaction, shipping, delivery, communication, and policy records.

Submitting both a refund request and a chargeback for the same transaction does not entitle a customer to duplicate reimbursement.

23. Refund Errors

If you believe an approved refund has not been received, first check your bank or payment account and contact your card issuer or payment provider.

If the expected processing period has passed, contact us at info@vessarahealth.com with your order number and refund confirmation details.

If a refund is issued in error, duplicated, reversed by a payment provider, or exceeds the amount properly due, Vessara Health reserves the right to correct the error using methods permitted by law.

24. Changes to This Policy

We may update this Returns & Refunds Policy from time to time to reflect changes in our products, business practices, payment providers, fulfillment operations, or legal obligations.

The version in effect at the time of your purchase will generally apply to your order unless a later version provides more favorable terms or applicable law requires otherwise.

The “Last Updated” date at the top of this policy indicates when it was most recently revised.

25. Applicable Consumer Rights

This policy is intended to supplement, not replace, any mandatory consumer rights available under applicable federal, state, or local law.

Nothing in this policy excludes, restricts, or waives any right or remedy that cannot legally be excluded, restricted, or waived.

26. Contact Information

For return requests, refund questions, damaged-order claims, or other assistance, contact:

Vessara Health
Email: info@vessarahealth.com
Business Mailing Address:
30 N Gould St, Ste 47127
Sheridan, WY 82801
USA

Please note that the business mailing address is not automatically an authorized return location. Do not send products to this address unless Vessara Health provides written return instructions confirming that address for your specific return.