Shipping Policy

SHIPPING POLICY

Last Updated: July 21, 2026

Thank you for shopping with Vessara Health. This Shipping Policy explains how orders placed through our website are processed, shipped, and delivered.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may be longer during holidays, promotional periods, product launches, severe weather, or periods of unusually high order volume.

Processing time is separate from shipping transit time.

Shipping Origin

All Vessara Health orders are shipped from fulfillment facilities located within the United States.

The shipping location shown on your tracking information may differ from our business mailing address.

Shipping Destinations

We currently ship to eligible addresses within the United States.

Available shipping methods and delivery options will be displayed during checkout. Some services may not be available for P.O. Boxes, Alaska, Hawaii, U.S. territories, or APO/FPO/DPO addresses.

We do not currently offer international shipping unless an international shipping option is specifically displayed during checkout.

Shipping Rates and Delivery Estimates

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Estimated delivery times depend on the destination, selected shipping method, carrier availability, and fulfillment location.

Delivery estimates begin after the order has been processed and transferred to the carrier. Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Vessara Health is not responsible for carrier delays caused by weather, holidays, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.

Free Shipping

Free shipping may be available for qualifying orders and may be subject to minimum purchase amounts, geographic restrictions, Product exclusions, or promotional terms.

Unless otherwise stated, free shipping applies to the least expensive eligible shipping method.

Order Tracking

When your order ships, tracking information will generally be sent to the email address provided during checkout.

Tracking information may take up to 24–48 hours after label creation to display movement.

An order may be shipped in multiple packages. In that case, you may receive separate tracking numbers and delivery dates.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please review your:

  • Recipient name;

  • Street address;

  • Apartment, suite, or unit number;

  • City;

  • State; and

  • ZIP code

before submitting your order.

Vessara Health is not responsible for delays, failed deliveries, lost packages, or additional shipping charges caused by incorrect or incomplete information provided by the customer.

Contact us immediately at info@vessarahealth.com if you need to correct your address. Address changes cannot be guaranteed after an order has entered processing or been shipped.

Order Changes and Cancellations

Contact us as soon as possible if you need to modify or cancel an order.

We will make reasonable efforts to assist you, but we cannot guarantee changes or cancellations after the order has entered processing, been packed, or been transferred to the carrier.

Once an order has shipped, it must be handled in accordance with our Returns & Refunds Policy.

Shipping Delays

Shipping delays may occur because of severe weather, carrier disruptions, holidays, high order volume, natural disasters, public emergencies, or other circumstances outside our control.

If we are unable to ship your order within the timeframe communicated at checkout, we may provide a revised shipping estimate or offer you the option to cancel the affected order for a refund, as required by applicable law.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Confirm the shipping address on your order;

  2. Check mailrooms, parcel lockers, entrances, porches, and other safe locations;

  3. Ask household members, neighbors, or building staff;

  4. Review any available delivery photograph; and

  5. Allow up to 48 hours, as some carriers may mark a package as delivered shortly before physical delivery.

If the package remains missing, contact the carrier and email us at info@vessarahealth.com.

A replacement or refund is not automatically guaranteed when tracking confirms delivery to the address provided. Each claim will be reviewed based on the available delivery records and circumstances.

Lost Packages

If tracking has not updated for an extended period or the carrier confirms that a package is lost, contact us at info@vessarahealth.com.

We may open an investigation with the carrier before approving a replacement or refund.

Damaged, Missing, or Incorrect Orders

Inspect your order promptly after delivery.

If your order arrives damaged, incomplete, or incorrect, contact us within 7 calendar days of delivery.

Please include:

  • Your order number;

  • A description of the issue;

  • Photographs of the Products received;

  • Photographs of the shipping package and label; and

  • Photographs of any visible damage.

Do not use a dietary supplement if its safety seal is missing, broken, damaged, or altered.

Eligible claims may result in a replacement, partial refund, full refund, or another appropriate resolution under our Returns & Refunds Policy.

Returned or Undeliverable Packages

Packages may be returned to us because of an incorrect address, missing unit number, refused delivery, failed delivery attempts, or failure to collect the package.

If a package is returned because of information or actions attributable to the customer, the customer may be responsible for original shipping charges, return-to-sender fees, and reshipping costs where permitted by law.

Refusing delivery does not automatically cancel an order or guarantee a full refund.

Contact Us

For questions about shipping, tracking, address corrections, or delivery issues, contact:

Vessara Health
Email: info@vessarahealth.com

Business Mailing Address:
30 N Gould St, Ste 47127
Sheridan, WY 82801
USA

This business mailing address is not an authorized return location. Do not send Products or returns to this address unless Vessara Health provides written return instructions.